Challenge
Establishment of pension rights was done through a long, highly complex, manual process in which the central issue was determining the pension rights for each individual. The government's Rule Book includes hundreds of rules, and it became clear that many other factors impact the decision in over 80% of the cases: informal interpretations of rules that accumulated over the years, court decisions, precedents, government policies, executive decisions, etc. None of these factors were documented in an organized way, which led to poor service to pensioners and dependence on a small number of government employees to make the calculations based on formal and informal factors.

Solution
'Logist' as a decision support system for defining pension rights, with all the formal rules and additional knowledge, clearly defined a solution in natural language as Logist rules. The system warns the user of exceptions or of the need for additional information before establishment of pension rights for an individual. Based on the availability of prior information, the system reviews pension rights, which were previously granted, as well as processing all new requests for pension rights.

[ + Show More ]